Kaiser Foundation Hospital Home Health Santa Rosa

The home health agency (HHA) failed to ensure each patient received home health services that were written in an individualized plan of care (POC) and as ordered by a physician for one out of 19 sampled patients (Patient 1) when Patient 1's wound treatment order was not followed during the 7/21/26…

The home health agency (HHA) failed to thoroughly document the corrective actions taken and resolutions of filed grievances for two out of 19 sampled patients (Patient 18 and Patient 19).

The home health agency (HHA) failed to ensure patient individualized plan of care included accurate information related to advanced directives (legal documents that provide instructions for medical care, recognized under State law, relating to the provision of health care when the individual is…

The Agency failed to develop an accurate individual emergency preparedness care plan that was available in the Home Health Clinical Record for 3 of 7 patients with home visits (Patients 11,15, and 17), resulting in a potential that medically vulnerable patients and their providers and caregivers…

The Agency failed to document the resolution of reported patient dissatisfaction with staff conduct for seven of twelve complaints reviewed.

The Agency failed to ensure that the medication profile was complete for one of seven patients with home visits ( Patient 11).

The facility failed to ensure that therapists notified the responsible physician of late or missed visits for 2 of 17 records reviewed (Patients 10 and 11).