Human Touch Home Health Care Agency Denver Inc

The agency failed to provide patients with the home health agency’s administrator’s name, business address, and business phone number in order to receive complaints for 2 of 4 patients reviewed (Patients #1 and #4).

The agency failed to electronically transmit current and accurate data regarding each beneficiary with respect to which information was required to be transmitted within 30 days of completing the assessment of the beneficiary for 65 patients who received an assessment from 3/1/24 through 5/15/24…

The agency failed to ensure each patient's plan of care (POC) included accurate parameters, all medications, and accurate types of services to be provided for 3 of 9 active patients reviewed (Patients #2, #7 and #9).

The agency failed to provide ongoing education and training to the patient and patient's caregiver for the care and services identified in the plan of care and tasks delegated to the patient/caregiver to meet the needs of the patient for 1 of 1 patient reviewed who received skilled nursing (SN) for…

The agency failed to provide services and treatments only as ordered by the physician for 1 of 1 discharged patient records reviewed (Patient #1).

The agency failed to ensure the staff followed the acceptable standard infection control practices to prevent the transmission of infections and communicable diseases in two of five patients where home visits were conducted (Patients #2 and #5).

The agency failed to maintain accurate clinical records and adhere to current clinical record documentation standards of practice and availability to the physician(s) issuing orders for the home health plan of care, and appropriate agency staff for ten of 13 patients whose records were reviewed…

The agency failed to ensure all patient medications were reviewed and reconciled for discrepancies, noncompliance, ineffective therapy or adverse effects at the time of admission, reassessment and recertification, affecting one of one patient (Patient #8), receiving medication box fill.

The agency failed to ensure drugs, services and treatments for seven of 13 patients selected for record review (#1, #2, #3, #4, #6, #7 and #8) were administered as ordered by a physician.

The agency failed to promptly alert the relevant physician(s) to any changes in the patient's condition or needs that suggested outcomes were not being achieved and/or that the plan of care should be altered affecting four of 13 patients whose records were reviewed (Patient #5, #10, #11 and #12).