Hope in-Home Care LLC

The agency failed to obtain the patient's or legal representative's signature confirming that he or she has received a copy of the notice of rights and responsibilities for two (2) of five (5) patient records reviewed in the survey sample (patients #2 and 5).

The agency's staff failed to ensure each patient received all services outlined in the plan of care in three (3) of five (5) patient records reviewed in the survey sample (patients #2, 4, and 5).

The agency failed to ensure each patient was advised in advance of providing care the extent to which payment for services may be expected from Medicare, Medicaid, or any other federally-funded or federal aid programs known to the agency, the charges for services that may not be covered by…