Home Recovery Home Aid Inc

The agency failed to ensure the physician was notified of the patient's condition that may suggest outcomes are not being met or changes are needed in the plan of care for one (1) of (17) clinical records in the survey sample (Clinical record # 10).

The agency failed to provide coordination of care in three (3) of eighteen clinical records reviewed in the survey process (clinical record #2, 6 and 8).

The agency failed to ensure patients were admitted within 48 hours of the referral date or within 48 hours of the patient's return home for seven (7) of (17) medical records in the sample survey (Medical records #4, #5, #10, #13, #14, #15 and #16).

Agency staff failed to provide the patient and/or caregiver with a copy of written instructions within 5 days of completion of the comprehensive assessment outlining the following: (1) Visit schedule, including frequency of visits by the agency's personnel acting on behalf of the agency, (2)…

The agency failed to document measurable outcomes/goals identified by the agency and/or failed to contain dose/frequency and route of patient medications for(11) of (12) medical records reviewed in the survey sample admitted/recertified on or after 01/13/2018 (Medical records #5, #6, #7, #8, #9…

The agency failed to document the patient's progress toward outcomes and goals specified in the plans of care for (11) of (12) medical records reviewed in the survey sample admitted/recertified on or after 01/13/2018. (Medical records: #5, #6, #7, #8, #9, #10, #11, #12, #14, #15, #16 and #17).

Agency staff failed to ensure patients were advised of the name and contact information of the Home Health Agency's clinical manager for two (2) of six (6) patients admitted on or after 01/13/2018. Findings: Seven (7) home visits were conducted on 04/24/2018 between the hours of 9:30 a.m. to 4:00…