Home Health Care 2000- Oakdale

The Provider failed to document both the existence of a complaint and resolution of a complaint for 1 of 1 complaint the Agency received.

The Provider failed to take action to prevent further potential violations, including retaliation, while a complaint is being investigated for 1 (Patient #1) or 1 patient involved in a complaint.

The Agency failed to follow accepted standards of practice to prevent the transmission of infections and communicable diseases for 1 of 5 home visits conducted.

The Agency failed to ensure that each Patient received all services outlined in their plan of care for 1 (Patient #6) of 13 Sampled Patient records reviewed.

The agency failed to ensure a review of all medications was conducted each visit in order to identify any potential adverse effects and drug reactions and noncompliance with drug therapy.