Help at Home LLC

The agency failed to ensure accurate medical record documentation for 1 of 4 patient record reviews (Patient #2).

The agency failed to ensure staff wore gloves during patient care and failed to perform hand hygiene before applying gloves and after removing gloves for 2 of 3 home visit observations.

The agency failed to maintain full operational capacity as a certified home health agency under the Indiana Medicaid program, which adopts the Medicare Conditions of Participation.

The agency failed to provide services as ordered on the plan of care (POC) for 2 of 3 record reviews with an HHA home visit.

The agency failed to ensure clarity and formal documentation of lines of authority, delegation of responsibility, and clear administrative control of the branch location for 1 of 1 home health agency with a branch location.

The agency failed to send discharge summaries within five business days of the patient's discharge and failed to include detailed health information about the patient for 2 of 3 closed records reviewed.

The agency failed to ensure duration and frequency of services ordered by the physician were completed for 2 of 7 active patient records reviewed.

The agency failed to ensure Outcome Assessment and Information Set (OASIS) data were submitted within 30 days of collection for 5 of 13 patients reviewed from the Evansville Branch (Patients 9, 10, 13, 15, 11) and 11 of 15 patients from the Vincennes Branch who qualified for OASIS data collection.

The agency failed to ensure clinicians followed infection control procedures and the agency's policy related to equipment technique for 1 of 3 home visit observations.

The agency failed to ensure medications were reviewed and the medication profile updated prior to filling the medication planner in the home for 1 of 2 medication management home visits.