Hearty Hearts Home Health LLC

The agency failed to conduct exercises to test the emergency plan annually.

The agency failed to ensure complaints had been documented, investigated and resolved per policy one of three patients reviewed (Patient #3).

The agency failed to ensure home health aide (HHA) services were provided as ordered for one of three patients reviewed who were receiving HHA services (Patient #3).

The agency failed to ensure the total plan of care was reviewed and signed by the physician at least every 60 days for one of three patients reviewed (Patient #3).

The agency failed to ensure home health aides (HHA) met the competency evaluation requirements for one of three HHA's reviewed (Staff G).

The agency failed to ensure home health aides (HHA) recieved 12 hours of inservicing during each 12 month period for one of three HHA's reviewed (Staff G).

The agency failed to ensure the registered nurse made an onsite visit at least every two weeks for one of one patient reviewed receiving home health aide services and skilled care (Patient #3).