Healing Home Healthcare Inc

The agency failed to provide a Home Health Change of Care Notice (HHCCN) to a Medicare patient in advance of reducing services for one (1) of one (1) clinical record in the survey sample for which a HHCCN was applicable (Clinical Record for Patient #1).

The home health agency staff failed to provide coordination of care for one (1) of five (5) patients in the survey sample (Client record #1).

The agency staff failed to ensure all clinical notes were accurately timed for three (1) of five (5) patients in the survey sample (Clinical record #1).

The agency failed to document each incident/complaint with a documented follow up and or the resolution to the complaint for one (1) of one (1) patient who had complaints documented in the survey sample.

The agency failed to ensure the agency professional staff promptly alert the patient's physician to any changes that suggest a need to alter the patient's plan of care for one (1) of five (5) clinical records in the survey sample (Clinical record: #1) The findings: Five clinical records were…

The agency failed to ensure they employed qualified staff.

The agency failed to send the patient's discharge summary to the primary care physician within 5 business days of discharge for one (1) of two (2) discharged patients.