Hallmark Home Health Care

Agency staff failed to provide the patient and/or caregiver with a copy of written instructions within 5 days of completion of the comprehensive assessment outlining the following: (1) Visit schedule, including frequency of visits by the agency's personnel acting on behalf of the agency, (2) Any…

The agency failed to ensure the patient's individualized plan of care included a description of the patient's risk for emergency department visits and hospital re-admission, and all necessary interventions to address the underlying risk factors and failed to contain information related to any…

The agency failed to ensure drugs, services, and treatments were administered only as ordered by a physician for one (1) of ten (10) clinical records reviewed in the survey sample.

Agency staff failed to ensure patients were advised of the name and contact information of the Home Health Agency's clinical manager for three (3) of three (3) patients admitted on or after 01/13/2018. (Clinical Records # 6. 9 and 10) Findings: Four (4) home visits were conducted on 06/12/2018…

The agency failed to ensure the Registered Nurse addressed all required elements for each home health aide supervisory visit conducted on or after 01/13/2018 for one (1) of one (1) clinical records reviewed in the survey sample with home health aide supervisory visits conducted on or after…