Franklove Home Health Services LLC

The agency failed to ensure the emergency plan was updated at least every two years.

The agency failed to ensure patients received home health services as written in the plan of care for six of seven medical records reviewed (Patients #1, #2, #3, #4, #5, and #6).

The agency failed to ensure accepted standards of practice were used to prevent the transmission of COVID 19 during two of three home visits (Patient #3 and Patient #5).

The agency failed to ensure the plans of care included durable medical equipment, supplies, diet, the patient's risk for emergency department visits and hospital re-admission, and advance directive information for seven of seven medical records reviewed (Patients #1, #2, #3, #4, #5, #6, and #7).

The agency failed to ensure patients not receiving skilled care received an on-site supervisory visit at least every 60 days while the aide was providing care for one of two non-skilled medical records reviewed (Patient #1).

The agency failed to ensure the availability of a clinical manager during all operating hours.