Direct Home Healthcare, Inc

The Agency failed to establish policies and procedures based on the risk assessment.

In 190 of 1081 assessments submitted for the last 12 months, the Agency failed to submit reports timely, resulting in a warning.

In 7 of 10 (Pts. 3, 10, 2, 5, 9, 4 and 6), clinical records reviewed, the patient care was not provided as ordered in the POC.

In 2 of 10 (Pts.#5 and 6) clinical records reviewed, the documentation was not complete.

In 3 of 10 (Pts. #2, 5 and 7) clinical records reviewed, the patient POC was not revised, based on the comprehensive assessments.

In 10 of 10 (Pts. #1, 2, 3, 4, 5, 6, 7, 8, 9, and 10) clinical records reviewed, the Agency failed to provide the Pt./patient's representative the Agency Supervisor’s name.

The Agency Staff did not follow the physicians orders.