Devoted Healthcare, Inc

The Agency failed to establish policies and procedures based on the risk assessment.

The Agency failed to ensure staff received training pertaining to the Agency's Emergency Operations Plan.

In of 5541 of 12587 reports submitted for the last 12 months, the Agency failed to submit a timely report, resulting in a warning.

In 3 of 7 (Pts. #1, 7, and 4) clinical records reviewed, the Agency failed to ensure staff provide service indicated in the POC; and the Physician review and sign the initial POC.

In 7 of 7 (Pts. #1, 2, 3, 4, 5, 6, and 7) clinical records reviewed, the Agency failed to provide the Pt./patient's representative information regarding the Administrator.

In 7 of 7 (Pts. #1, 2, 3, 4, 5, 6, and 7) clinical records reviewed, the Agency failed to provide Pts. information regarding the Agency's transfer and discharge policies.

In 7 of 7 (Pts. #1, 2, 3, 4, 5, 6, and 7) clinical records reviewed, the Agency failed to ensure Pts. were informed in writing of the disciplines to provide care/service, and/or the frequency of visits provided by each discipline.

In 1 of 7 (Pt. #7) clinical records reviewed, the Agency failed to ensure the Pt., and the patient’s care provider were notified of the Agency discharge.

In 1 of 7 (Pt. #7) clinical records reviewed, the Agency failed to present the Pt. with referral sources to continue care and services, prior to the Agency discharge.

In 1 of 7 (Pt. #7) clinical records reviewed, the Agency failed to address Pt. issues, prior to Agency discharge.

For 3 of 7 (Pts. #6, 7, and 3) clinical records reviewed, the Agency failed to ensure PsOC included all the requirements.

In 3 of 7 (Pts. #1, 2, and 6) clinical records reviewed, the Agency failed to assess Pt.

In 7 of 7 (Pts. #1, 2, 3, 4, 5, 6, and 7) the Agency failed to provide information regarding the Agency Supervisor (Clinical Director) and their contact information.

In 1 of 7 (Pt. #7) clinical records reviewed, the Agency failed to ensure that documentation entered into the clinical record was complete.

In 1 of 2 (Pt. #7) closed clinical records reviewed, the Agency failed to ensure the Physician was sent a copy of the discharge summary.

The Agency failed to ensure Pts. are screened for COVID-19, prior to providing Pt. care and services.

The Agency failed to implement its surveillance plan by failing to track and monitor staff who were potentially exposed to COVID-19, as per its infection control policy.

The Agency failed to ensure Pts. were assessed for the status of the influenza and/or pneumococcal vaccine at the (SOC) Start of Care per Agency policy.

The Agency failed to ensure the Physician was sent a copy of the Discharge Summary.