Customcare Home Health Services Inc

The home health agency (HHA) failed to ensure the plans of care were implemented and/or reviewed and signed by a physician every 60 days for four out of eight sampled patients (Patient 1, Patient 5, Patient 6, and Patient 8).

The Home Health Agency (HHA) failed to ensure that infection control practices were maintained for one out of eight sampled patients (Patient 1), when Skilled Nurse (SN) 1 did not utilize the bag technique for managing clinical supplies during a home health visit.

The home health agency (HHA) failed to obtain signed written notice of patient rights and responsibilities for one out of eight sampled patients (Patient 6).

The home health agency (HHA) failed to obtain signed informed consent for two out of eight sampled patients (Patient 1 and Patient 6) before collection of personal medical information and before provision of planned treatment and/or services.

The home health agency (HHA) failed to update the comprehensive assessment on the last 5 days of the 60-day episode, beginning with the start-of-care date on two out of eight sampled patients (Patient 1 and Patient 4).

The home health agency (HHA) failed to ensure the individualized plan of care were reviewed and revised by the physician or allowed practitioner once every 60 days, beginning with the start of care date for two out of eight sampled patients (Patients 1 and Patient 4).

The home health agency (HHA) failed to ensure a discharge summary was sent to the primary care practitioner (PCP) within five business days of their discharge from the agency for one out of eight sampled patients (Patient 6).