Concordia Visiting Nurses

The agency failed to provide written instructions to the patient outlining the visit schedule, including frequency of visits by HHA personnel and personnel acting on behalf of the HHA for two (2) of three (3) records reviewed (CR1,& CR2).

The agency failed to provide services in accordance with the plan of care for three (3) of three (3) patients with venous access devices (CR1-CR3).

The licensed practical nurse (LPN) and registered nurse (RN) failed to assume responsibility for the patient and failed to ensure an ongoing interdisciplinary assessment of the patient was completed for one (1) of one (1) discharged record with an indwelling urinary catheter who required emergency…

The registered nurse (RN) failed to supervise, monitor and evaluate the performance of the licensed practical nurse (LPN) regarding data collection to ensure the patient's needs were met as delegated by the RN for one (1) of one (1) discharge record with an indwelling urinary catheter who required…

The clinical manager failed to coordinate patient care and referrals, failed to assure that patient needs are continually assessed, and failed to ensure the plan of care was developed and implemented for two (2) of two (2) records (CR1, & CR2).

The agency failed to maintain accurate clinical record information for one (1) of three (3) clinical records (CR3).

The agency failed to ensure patients were informed and participated in changes in care to be furnished in a manner that was understood by the patient for two (2) of three (3) records reviewed (CR1, & CR2).

The registered nurse's comprehensive assessment failed to accurately reflect the patient's status to include care and treatments necessary to meet the needs of the patient for two (2) of three (3) records reviewed (CR1, & CR2).

The agency failed to coordinate care delivery with the patient and physician to ensure the needs of the patient were met for two (2) of three (3) records reviewed (CR2, & CR3).

The licensed practical nurse and the registered nurse failed to ensure there was an ongoing interdisciplinary assessment of the patients' needs for two (2) of three (3) records reviewed (CR1, & CR2).

The agency failed to send a completed discharge summary to other health care professional who will be responsible for providing care and services to the patient after discharge for two (2) of three (3) records (CR1, & CR2).

The agency failed to arrange a safe and appropriate transfer of care to another care entities when the needs of the patient exceeded the HHA's capabilities for one (1) of one (1) clinical record who was discharged (CR1).

The agency failed to provide the patient with contact information for other agencies or providers who may be able to provide care prior to discharge for one (1) of one (1) discharged record (CR1).

The agency failed coordinate care to meet the needs of the patient for one (1) of one (1) patient who was discharged (CR1).