Centerwell Home Health (VA Beach)

The agency staff failed to ensure home health services were provided according to the patient's individualized plan of care for three (3) of 18 clinical records reviewed in the survey sample (Patient records: #2, 6 and 10).

The agency failed to provide a Home Health Change of Care Notice (HHCCN) to Medicare patients in advance of reducing/discontinuing services for one (1) of one (1) patient whose clinical record was reviewed in the survey sample and for which a HHCCN was applicable (Patient record: #5) The findings…

The agency failed to ensure their admission packet contained the names, addresses, and telephone numbers of the following Federally-funded and state-funded entities that serve the area where their patients reside: 1. Protection and Advocacy Agency 2. Aging and Disability Resource Center 3. Quality…

The agency's staff failed to document a complete assessment including efforts made to resolve a patient's pain.

The agency failed to ensure that agency's professional staff promptly alerted the patient's physician to any changes that suggest a need to alter a patient's plan of care for one (1) of 18 clinical records reviewed in the survey sample (Patient record: #7) The findings: Eighteen clinical records…

The agency's staff failed to send the patient's discharge summary to the primary care physician within 5 business days from the date of the final visit for two (2) of five (5) discharged patients admitted on or after 01/13/2018 and reviewed in the survey sample (Patient records: #3 and 4).