Centerwell Home Health

The agency failed to provide a process and contact information for staff to cooperate and collaborate with local, tribal, regional, state, and federal emergency preparedness officials’ efforts to support an integrated response during a disaster or emergency situation.

The agency’s staff failed to follow infection prevention and control guidelines to use the proper hand hygiene technique and to clean contaminated equipment.

The agency failed to complete the comprehensive assessment within 5 days of the start of care for 4 of 17 patient records reviewed (Patient #304, Patient #305, Patient #208, and Patient #315).

The agency staff failed to document and notify the physician of a missed scheduled visit for 4 of 17 patient records reviewed (Patient #305, Patient #306, Patient #211, and Patient #315).

The agency failed to ensure adherence to its policies that address state licensing requirements for 3 of 9 staff records reviewed (Staff #204, Staff #206, and Staff #208).

The agency failed to renew criminal background checks every 2 years from the previous check for 2 of 7 staff providing direct care (Staff #404 and Staff #407).