Centerwell Home Health

Staff interview the agency failed to document the complaint and the resolution of the complaint for 1 of 1 patient with a documented complaint (#1).

The nurse failed to provide wound care according to the Plan of Care for 1 of 1 patient with a wound (#1).

Staff interviews the nursing staff failed to make visits to perform wound care in accordance with the plan of care [POC] for 1 of 3 patients [#1]; and failed to perform dressing changes in accordance with the Plan of Care for 1 of 3 patients with wounds [#3]. The findings included: 1. Patient # 1…

Staff interviews the nursing staff failed to educate caregivers on dressing changes for 1 of 3 patients [#1]. The findings included: Patient # 1 had a Start of Care [SOC] date of 2/4/21 and diagnosis of Encounter for Change or Removal of Surgical Wound Dressings and Encounter for Surgical Aftercare…

The agency failed to contact the physician to clarify wound orders for 1 of 1 patients with wounds.

The agency failed to provide wound care for 1 of 1 patient (#1) requiring wound care.

The agency failed to notify the physician regarding new or worsening wounds in 2 of 2 patients with wounds (#1 and 2).