Centerwell Home Health

The agency failed to ensure patients received a completed copy of the consent and could participate in their care by planning visit frequencies for seven (#1, #2, #3, #4, #5, #6, & #7) patients out of seven observed during home care visits.

The agency failed to ensure staff reported a change in condition to the physician for one (#2) patient out of seven home visits conducted.

The agency failed to provide patients with written information regarding their medication regimen with clear instructions for four patients (#3, #4, #5, and #6) out of seven home care visits conducted.

The agency failed to provide required hours of care and services as per the Plan of Care for 4 of 17 sampled patients (Patients #4, #7, #13, and #16).

The facility failed to provide the services as outlined in the plan of care for one client (Client #13), out of a sample of 17 clients.

The agency failed to ensure the initial assessment visit was conducted within 48 hours of the referral for 1 of 17 sampled patients (Patient #16).

The agency failed to ensure the medication profile was updated for 1 of 17 sampled patients (Patient #16).