Caring Touch, Inc.

The Agency failed to include names and contact information for contracted staff, entities providing services under arrangement, and patients' physicians in the emergency preparedness communication plan.

The Agency failed to conduct a full-scale exercise to ensure the effectiveness of the Agency's Emergency Preparedness Plan.

The Agency failed to submit 349 of 908 assessments within 30 days of completion.

The Agency failed to ensure Pts. and/or patients’ representatives were informed in writing of the disciplines to provide care/service, and the frequency of visits provided by each discipline.

7) clinical records reviewed the Agency failed to ensure an RN performed the initial assessment within 48 hours of the Physician referral for home health care services.

The Agency failed to ensure clinical interventions are documented in the POCs.

6 and 7) the Agency failed to provide information regarding the Agency Supervisor/Director of Nursing (DON), and their contact information.

In 2 of 2 (Pt. #6 & 7) closed clinical records the Agency failed to complete and send a discharge summary to the Physician.

The Agency failed to ensure the Emergency Preparedness Plan was based on an updated facility and community risk assessment, utilizing an all-hazards approach.

The Agency failed to have a communication plan that included the required names and contact information.

The Agency Staff did not conform to the Physician’s orders.

The Agency failed to ensure a qualified person for the administrative oversight for all the patient care.

The Agency failed to ensure that the Administrator or pre-designated person is available during all operating hours.

The Agency failed to maintain a communication plan with the names and contact information for current Staff, Patients' Physicians and Volunteers.

The staff was not providing the services as indicated in the Plan of care.

The Agency's Administrator, lacked a pre-designated person, who is authorized in writing to serve in the absence of the Administrator.

The clinical records lacked the required clinical notes.