Carepro Home Healthcare Services

The facility failed to ensure written instructions were in the homes for 2 of 3 patients (Patient (P)2 and P3) who were selected for a joint visit with a clinician.

The agency failed to show measurable indicators of documented events in the Quality Assurance Performance Improvement (QAPI) program for five months.

The agency failed to ensure personnel records accurately reflected infection control education and training for 5 of 5 sampled clinicians: Restorative Nursing Assistant (RNA1), Registered Nurse (RN), Home Health Aide (HHA1), Certified Nursing Assistant (CNA1), and Social Worker (SW).

The agency failed to ensure 1) annual continuing education was tracked for 8 of 10 (Home Health Aides (HHA)1, HHA2, HHA3, HHA4, HHA5, HHA6, HHA7, HHA8) and 2) monthly in-service training for continuing education was completed by 1 of 2 (Restorative Nursing Assistants (RNA)1).

The Home Health Agency (HHA) failed to monitor, manage, and maintain the equipment used to access the web-based medical record system.

The home health agency was not in compliance with rules regarding safeguarding personal health information and there was the risk of loss and unauthorized use of resident information.

Staff interview the facility failed to ensure an initial assessment visit was completed within 48 hours of receiving a referral.