Care United Home Health LLC

The agency failed to document the existence and resolution for 1 of 1 patient complaints (Patient #5).

The agency failed to ensure the Plan of Care (POC) included all elements and was individualized to the patient for 3 of 8 active clinical records reviewed.

The agency failed to ensure all physician orders were included on the plan of care, in 6 of 8 active clinical records (Patients #3, #4, #5, #6, #7, and #10) Findings include: 6. A review of Patient #3's clinical record evidenced POCs with a Start of Care (SOC) date of 06-28-2024 and certification…

The agency failed to ensure the after-hours on-call number was answered as noted with 2 of 2 attempts to reach an agency nurse after-hours and with the potential to effect 8 of 8 active patients.