Care Plus Home Health Care, Inc

The agency failed to ensure a complaint regarding lack of respect for the patient was fully investigated for one (Complainant #1) of one complainant.

The agency failed to ensure an individualized plan of care for seven (Patient #1, 2, 3, 4, 5, 6 and 7) of 7 patients.

The agency failed to ensure skilled nurse frequencies were followed as ordered for one (Patient #7) of 7 patients.

The agency failed to ensure wound care orders were followed as ordered for one (Patient #1) of seven patients.

The agency failed to ensure utilization of quality indicator data to improve program effectiveness, quality of patient care and overall program improvement for all future patients.

The agency failed to ensure the review and evaluation of performance improvement projects through their QAPI Program for 93 patients and all employees.

The agency failed to ensure: 1) The Infection Control Program included comprehensive infection control surveillance activities and interventions to reduce future infections and promote learning and preventative measures throughout the agency and 2) The Infection Control Program was included in QAPI…

The agency failed to ensure complaint resolution was provided for three (Complaints #1, 2 and 3) of three complaints.

The agency failed to ensure the use of oxygen was included in the review of medications for potential/adverse effects, drug reactions, side effects, interactions and duplicate drug therapy for one (Patient #2) of seven patients.

The agency failed to ensure development of an individualized plan of care for one (Patient #2, 3, 4 and 5) of seven patients.

The agency failed to ensure the physician was notified of the deterioration of a pressure ulcer for one (Patient #1) of seven patients.