Care on Call Home Healthcare, Inc.

The HHA failed to ensure infection control practices were followed for 1 of 1 sampled patients observed for wound care, as evidenced by the Registered Nurse's (RN) failure to perform wound care to prevent the possibility of cross contamination (Patient #3).

The Home Health Agency (HHA) failed to ensure the Home Health Aide followed the "Home Health Aide Care Plan" for 1 of 3 sampled patients receiving Home Health Aide services, as evidenced by the Home Health Aide's failure to provide the services in the "Home Health Aide Care Plan" (Patient #7).

The HHA failed to recognize, address and follow up with complaints expressed by 2 of 3 sampled patients receiving Home Health Aide services, as evidenced by complaints expressed by patients (Patient #5 and Patient #7).

The Home Health Agency (HHA) failed to review all the medications the patient is currently taking and notify the patient's physician for reconciliation of the medications and frequency of administration for 1 of 4 sampled patients (Patient #4).

The HHA failed to coordinate services among the disciplines for 1 of 13 sampled patients, as evidenced by the Physical Therapist (PT)'s failure to coordinate with the HHA regarding a recommendation for Occupational Therapy (OT) services (Patient #3).

The Home Health Agency (HHA) failed to follow the physician's ordered Plan of Care for 1 of 13 sampled patients (Patient #5).