Assured Home Health

The home health agency failed to provide proper documentation of the agency's attempt to resolve complainant's request prior to discharge and follow the HHA's policy of proper documentation of complaints for one of the records reviewed (Patient #1).

For 1 of 3 patients (Patient 2), the agency failed to ensure interventions, treatments, and patient response to treatments for wound care were documented.

The agency failed to electronically transmit each completed OASIS assessment to the CMS system within 30 days of completing the assessment of the beneficiary for 386 of 4146 assessments processed.

The agency failed to ensure that the registered nurse provided a complete care plan to the home health aide that addressed all relevant issues for 2 of 3 aide care plans reviewed (Patients #2 and #10).

The agency failed to include all interventions and responses to those interventions in the clinical record for 10 of 18 patient records reviewed (Patients #3, #4, #6, #7, #10, #12-14, #16, #17).