Apex Home Healthcare

The agency failed to maintain a coordinated agency-wide Quality Assurance Performance Improvement (QAPI) program to measure and analyze quality indicators to improve health outcomes.

The agency failed to conduct and document performance improvement projects to improve quality of services provided with the potential to affect all patients.

The agency failed to document resolution and follow up to patient complaints for 3 of 3 sampled patient complaints from a total sample of 13 patients (Patients #11, #12, #13).

The agency failed to review medical records and medication profile for one patient (Patient #4) regarding drug allergies prior to documenting order for antibiotics for 1 of 13 sampled patients ( Patient # 4).

The facility failed to notify the physician regarding services not provided for the medical social worker and home health aide for Patient #2, and failure to report Patient #2 had a documented allergy to antibiotic ordered for urinary tract infection for 1 of 13 sampled patients (Patient #2).

The agency failed to coordinate care and services to provide Medical Social Worker and Home Health Aide for 1 of 13 sampled patients (Patient #2) The findings include: Record review for Patient #4 revealed 73-year old female with Start of Care (SOC) date 2/6/21, with diagnoses including diabetes…

The agency failed to ensure nursing documentation reflected current condition for 1 of 13 sampled patients (Patient #2).

The agency failed to coordinate care for 1 of 12 sampled patients.

The agency failed to provide required hours of care and services as per the Plan of Care (POC) for 1 of 12 sampled patients.

The agency failed to promptly alert the physician to changes in the Plan of Care for 1 of 11 sampled patients.