Altruist Home Health Care Inc

The agency's governing body failed to ensure that an ongoing program for quality improvement and patient safety was implemented and maintained.

The agency failed to have a designated alternate administrator who met the qualifications required for the position in an agency licensed to provide licensed and certified home health services, in one of one current Alternate Administrator whose personnel records was reviewed.

The agency failed to investigate complaints of care that failed to be furnished, in of one (Patient # 2) of one L&C patient whose record was reviewed with a complaint allegation that the agency failed to furnish OT and nursing services.