Accentcare Home Health of Rogue Valley, LLC

The agency failed to ensure the comprehensive assessment for 17 of 17 sampled "active" patients identified the patient's representative, as required, (Patients 1-17).

The agency failed to ensure the individualized plan of care for 17 of 17 sampled "active" patients (Patients 1-17) included a description of the interventions and/or patient-specific goals necessary to address the underlying risk factors for emergency department visits and hospital re-admissions.

The agency failed to investigate and document resolution of a complaint.

The agency failed to follow a plan of care as written for 1 of 10 patients (Patient 5).

The agency failed to implement physician orders for laboratory tests for 1 of 10 patients (Patient 5).